Integrated Online Solutions

REFUND POLICY

1. For all Dial-up services, there are no refunds. All sales are final.
2. For all HSA (non-PPPoE) DSL services, there are no refunds. All sales are final.
3. For all monthly DSL services, there are no refunds. All sales are final.
4. For all yearly DSL services, the Yearly DSL Plan Refund Policy for is as follows:
   1. First 60 Days: Refunds are available if an issue is reported with the PPPoE DSL service within the first 60 days. If the service issue cannot be resolved after multiple attempts a refund will be issued. The amount of the refund will be according to the Calculation of Refund (Section 3.) below.
   2. After First 60 Days: After the first 60 days, refunds will be considered on a case-by-case basis. A $25.00 (plus tax) Administration Fee will apply. The Administration Fee will be subtracted from the refund. The amount of the refund will be according to the Calculation of Refund (Section 3.) below.
   3. Calculation of Refund: Any months or parts of months used will be multiplied by the regular Monthly Plan rate for the corresponding Monthly Plan of the Yearly Plan. The product of this calculation will be subtracted from Yearly Fee that was paid for the DSL service. Any amount left over is the refund.
   4. For all hosting services, the refund policy is as follows:
      1. On monthly services - there is no refund.
      2. On Annual services - Any months or parts of months used will be multiplied by the regular Monthly Plan rate for the corresponding Monthly Plan of the Yearly Plan. The product of this calculation will be subtracted from Yearly Fee that was paid for the DSL service. Any amount left over is the refund.
5. For all domain registrations, transfers, and renewals, there is no refund unless written proof is provided to show that the domain registration, transfer or renewal was cancelled prior to the date the registration, transfer or renewal was to have taken place.
6. For VoIP services the refund policy is as follows:
   1. On monthly services - there is no refund.
   2. On Annual services - Any months or parts of months used will be multiplied by the regular Monthly Plan rate for the corresponding Monthly Plan of the Yearly Plan. The product of this calculation will be subtracted from Yearly Fee that was paid for the DSL service. Any amount left over is the refund.
7. There are no refunds on setup fees for any services. All sales are final.
8. For all other services not specified, there are no refunds. All sales are final.
9. Customers must incur any fee in connection with the refund process, and Vybe Networks Inc. will refund the net amount. In particular: if payment was made by credit card, Vybe Networks Inc. will subtract the fee in connection with crediting to the Customer's credit card (if there is any), if payment was made by bank transfer, Vybe Networks Inc. will subtract fees required for the bank transfer, if payment was made by PayPal, Vybe Networks Inc. will subtract the fee(s) in connection with crediting to the Customer (if there is any), if payment was made by any other method, Vybe Networks Inc. will subtract any fee(s) associated with the transaction.